Frequently Asked Questions
Everything you need to know about our industrial electronics and services.
What are the standard shipping times for Welotec orders?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, generally ranging from 7-14 business days depending on customs processing.
Do your electronic components come with a warranty?
Yes, all Welotec products carry a standard 24-month manufacturer warranty. We also offer extended warranty options for specific industrial-grade equipment upon request.
What payment methods do you accept for B2B transactions?
We accept all major credit cards, PayPal, and bank wire transfers. For established corporate accounts, we also offer net-30 invoicing terms subject to credit approval.
What is your return policy for defective items?
If you receive a defective product, please contact our support team within 30 days for a Return Merchandise Authorization (RMA). We will provide a prepaid shipping label and offer a full refund or replacement.
Are your products compliant with international safety standards?
Absolutely. All Welotec electronics are fully compliant with CE, RoHS, and FCC regulations to ensure the highest levels of safety and environmental responsibility.
Can I get technical support for product installation?
Yes, our dedicated engineering support team is available Monday through Friday to assist with technical specifications, installation guidance, and troubleshooting for all our hardware.